1 Introduction
298bet is firmly committed to protecting user privacy. We understand that sharing your personal information online is an important decision. That is why we want you to know exactly what data we hold and why we hold it.
This privacy policy applies to the 298bet website (298bet.onl), the mobile app, and all related digital platforms. We follow international standards to protect your data, and our policy is built with GDPR principles in mind.
298bet believes transparency is the best policy. Rather than dense legal language, we want to explain everything to you in plain, straightforward terms. Your data belongs to you — we collect only the minimum information needed to provide our services.
2 What Information We Collect
298bet collects the following types of information to deliver its services and meet legal obligations. We have grouped these by category:
Identity Details
- Full name (as it appears on your national ID)
- Date of birth & place of birth
- National ID / Passport number
- Copy of photo ID document (for KYC verification)
- Permanent and current address
Communication Details
- Email Address
- Mobile number (including bKash / Nagad number)
- Live chat communication records
Financial Information
- Deposit & withdrawal transaction history
- Payment method details (bKash, Nagad, Rocket, bank account)
- Account Balance & Bonus History
Gaming Activity Data
- Betting history, game session logs
- Winnings & loss records
- Favorite games & sports events
- Gaming Duration & Frequency
Technical Information
- IP Address & Device Information
- Browser type and operating system
- Login timestamps and session data
- Cookies & Tracking Data
3 How We Collect Information
298bet collects information in several ways — directly from you, automatically, and in some cases through third parties.
- Direct: When completing the registration form, submitting KYC documents, contacting support, and processing payments.
- Automatically: Through cookies, log files, and analytics tools while you browse the site.
- From Third Parties: From payment gateways, identity verification services, and fraud prevention systems.
- Social Media: If you log in via a social account, basic profile information is retrieved from that platform.
4 How We Use Your Information
298bet uses your information only for the purposes listed below. We never process data without a valid reason:
- Account Management: For registration, login verification, password reset, and account security.
- Service Delivery: Processing bet placements, winnings payouts, deposits, and withdrawals.
- KYC & Legal Compliance: Age verification, identity confirmation, and compliance with anti-money laundering regulations.
- Customer Support: Issue resolution, complaint review, and support ticket management.
- Fraud Prevention: Detecting unusual transactions and suspicious activity.
- Responsible Gaming: Identifying problematic gaming behavior to provide timely support.
- Service Improvement: Analyzing user experience to improve the site.
- Marketing (with consent): Sending you relevant bonuses and offers based on your preferences.
5 Data Sharing Policy
298bet does not ordinarily share your personal information with anyone. However, data may be shared in the following limited circumstances:
- Payment Providers: Financial information is shared with bKash, Nagad, Rocket, or your bank as required to process deposits and withdrawals.
- KYC Service Provider: With licensed identity verification services for identity validation.
- Technology Partners: For site operations, security, and hosting services — all bound by strict confidentiality agreements.
- Legal Authorities: When required by court order, regulatory investigation, or anti-money laundering legislation.
- Business Transfers: If 298bet is ever acquired or merged with another entity, your data may transfer to the new owner — however, this privacy policy will remain in effect.
6 Cookie Policy
298bet uses cookies on this website. Cookies are small text files stored in your browser that help improve your experience on the site.
- Essential Cookies: Maintaining login sessions and security verification are essential — the site cannot function properly without them.
- Functional Cookies: Remembering your language preference and theme settings.
- Analytics Cookies: To understand how the site is used — which pages are visited most and how long users stay.
- Marketing Cookies: To show you relevant ads based on your preferences (you can turn this off).
You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.
7 Security Measures
298bet protects your information with industry-standard security technology. Our security framework operates on multiple layers:
- SSL/TLS Encryption: All communications on the site are secured with 256-bit SSL encryption.
- Data Encryption: All sensitive data stored is kept in encrypted form.
- Two-Factor Authentication (2FA): An added layer of security to protect your account at login.
- Firewall & IDS: Systems for detecting and preventing unauthorized access are active around the clock.
- Regular Security Audits: Our systems are regularly audited by independent third-party specialists.
- Staff Training: All 298bet staff are trained in data protection.
8 Data Retention Period
298bet does not retain data beyond what is necessary. A separate retention period is defined for each data type:
Once the designated retention period expires, data is securely deleted or anonymized.
9 Your Rights
While you are with 298bet, you hold several important rights over your personal information:
10 Minor Protection
298bet strictly prohibits providing services to anyone under the age of 18. Our privacy policy places special emphasis on protecting the data of children and minors:
- Age verification is mandatory at the time of registration.
- We do not knowingly collect any data from individuals under the age of 18.
- If any data belonging to a minor is collected inadvertently, it will be deleted as soon as we become aware of it.
- If you have concerns, parents can contact support at any time.
11 Policy Updates
298bet may update this privacy policy as needed. When changes are made:
- For significant changes, notice will be provided by email or via an on-site announcement.
- The "Last Updated" date at the top of the page will be revised accordingly.
- Continued use of the site after any changes constitutes acceptance of the updated policy.
- We will endeavor to provide 30 days' notice ahead of any major changes.
12 Contact
For any privacy-related questions or requests, please contact our Data Protection team:
- Email: [email protected]
- Live Chat: Click the chat icon at the bottom right of the site
- Response time: Typically within 24–48 hours